Refund Policy

The following items are not eligible for returns or exchanges unless the item has been received by the customer in a damaged or faulty condition.
Edible and perishable items such as hays, treats, supplements.

Request has to be made within 5 days from the delivery date. Returned or exchanged product must be in its original packaging and condition (unused) else it will be forfeited. 

Refund will be made in store credit. 
A store credit is provided by way of a coupon code which has a value that can be exchanged for a cash equivalent amount to purchase at HappyGoLucky and will be valid for 90 days since it's issued.

After you have placed your return request, your exchange/store credit will only be issued once we have received the product in our warehouse.